Order Processing:

We aim to process all orders within 1–3 business days.

Cut-off Time: Orders placed before (GMT-05:00) Eastern Standard Time (New York) will be processed the same day; those placed after will be processed the next business day.

Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery.

Shipping Time:

Domestic shipping is estimated at 7–10 business days.
International shipping is estimated at 10–14 business days.
Premium shipping is estimated at 14–16 business days.

Domestic shipping applies only to the United States. International shipping applies to all other supported countries. Premium shipping is available exclusively for Puerto Rico. If your country is not available at checkout, we do not currently offer delivery there.

Shipping Rates:

• Domestic Shipping (United States): $5.99 (free shipping on orders above $100)

• International Shipping: $5.99 (free shipping on orders above $100)

• Premium Shipping: $19.99 (free shipping on orders above $100)

There are some factors affecting shipping that are beyond our control, including:

• Weather conditions

• Holiday seasons

• Errors by the shipping company

Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.

Taxes and Duties:

Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.

Important: NewYork Shoes cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.

Order Cancellation:

If you wish to cancel an order after payment, please contact us, and we will endeavor to assist you. However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel the order, requiring you to initiate a product return.

Broken, wrong or lost packages:

In case of broken or faulty items, incorrect items, or lost packages, please contact us immediately when the issue is noticed via email. We will make sure to solve situation in a timely manner.

Customer Support:

For any questions or assistance regarding shipping, tracking, or lost packages, contact our support team.

Phone: +1 (518) 807-0047

Email: sales@NewYork Shoes.com

Service Hours: Mon–Fri, 9:00 AM – 8:00 PM

Address:

30 N Gould St Ste R,
Sheridan, WY 82801
United States